Our on-line HTML help web fully documents the hardware and software interface and includes video tutorials for almost every topic.

Otherwise, here are answers for the most common support issues.
Please contact us if your problem is not listed below.

Either you did not install the GoLogic device driver when you connected the GoLogic power and USB cable, or an outdated USB driver was installed from an old GoLogic CD. Please see this chapter of the manual for details on resolving this issue.

You are using the GoLogic with a USB 1.1 port. We strongly recommend installing a USB 2.0 port in your computer. A USB 2.0 port configures the GoLogic in less than a second. Also, the trace data is downloaded over 4 times faster than when using a USB 1.1 port.

If the GoLogic "Help > About..." menu command reports that a USB 1.1 connection is used but you are certain that the host is a 2.0 port, then your computer's USB port drivers are probably outdated. Also verify that no USB 1.1 hubs are between the GoLogic and the PC.

Microsoft installs a standard USB port driver on systems where the USB hardware is unknown. This permits vital devices like your mouse or keyboard to work. However, the port will not run at full USB 2.0 speeds until drivers supplied by the USB port maker are installed.

The total USB cable length from the PC, through the hub, and then to the GoLogic cannot exceed 2 meters. This means you cannot use the 6 ft. USB cable supplied with the GoLogic system. The hub manufacturer should provide a 1 meter (or less) USB cable to connect the hub to the PC. Use a similar 1 meter (or less) USB cable to connect the hub to the GoLogic...

If you must control the logic analyzer across longer distances, then use our "GoLogic Server" application to run the GoLogic across a TCP/IP LAN or even the Internet.

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